Engagement Model

The client partnered with Whyte to document their operating procedures to meet their regulatory compliance requirements.

What we did

Whyte’s consultants reviewed 15 business processes tagged as most critical and shared standardised Standard Operating Procedure documents along with potential improvement opportunities and interventions in areas of process optimisation and automation.

How it helped the client

Whyte’s consultants ensured the client’s Jersey operations had standard operating process documents to comply with guidance from the regulator.

Engagement Model

The client partnered with Whyte to help facilitate and provide carve out (TSA/RTSA) support for a leading HR outsourcing company.

What we did

Project managed setup of an offshore shared service model as part of TSA/RTSA execution across US, Puerto Rico, Poland and UK.

How it helped the client

The 2nd level support provided ensured the client focussed on other critical aspects of the engagement. The client also realised efficiency benefits through a transformation model designed by us for re-aligning, standardizing and integrating end-to end processes.

Engagement Model

The client partnered with Whyte to achieve their target to reduce labour costs by 1.4% by implementing WFM practices globally.

What we did

Defined a framework for the group to lower annual labour costs by putting in structures to forecast volumes, estimate resource demand and schedule staff using statistical models. The project built critical enablers to realize benefits from shift to a WFM platform by enabling data and process readiness at an operational level.

How it helped the client

Our WFM consultants created frameworks and models for key WFM elements of Forecasting, Scheduling, target operating model and future capacity planning to ensure that they are well aligned and scalable for other sites, and globally. In addition, PMO support provided by our project management consultants ensured efficient delivery of the project facilitated by governance and effective people administration.

Engagement Model

Whyte was engaged to plan Day 1 to Day 2 TSA exit strategy and build an implementation plan.

What we did

Our consultants worked closely with the client and conducted detailed planning workshops with senior stakeholders to facilitate a timely TSA exit, based on charge back rules, third party dependencies and vendor engagement models.

How it helped the client

We helped the client get a timely and error free TSA exit, ensuring all project parameters are met and all dependencies closed, leading to an efficient implementation with minimal scope creep.

Engagement Model

Whyte was engaged to revamp the client’s existing Knowledge Management Systems to better suit the wider business by developing and planning the roadmap to the new Knowledge Management operating model.

What we did

Our consultants reviewed the operating model, tools, governance and processes in place to plan a proof of concept for the new operating model, including best practices for knowledge management, suggestions for tools and technologies that can support preservation of tacit knowledge, defined roles and responsibilities and developed appropriate standard operating procedures.

How it helped the client

Whyte’s consultants helped the client envision and develop an efficient knowledge management operating model, leading to sharing of knowledge amongst targeted group of users through better circulation and outreach.

Engagement Model

The client partnered with Whyte to document their operating procedures to meet their regulatory compliance requirements.

What we did

Whyte’s consultants reviewed 15 business processes tagged as most critical and shared standardised Standard Operating Procedure documents along with potential improvement opportunities and interventions in areas of process optimisation and automation.

How it helped the client

Whyte’s consultants ensured the client’s Jersey operations had standard operating process documents to comply with guidance from the regulator.